Give your members
room to pause

123retention is a Commerce7 app that lets wine club members pause their membership instead of cancelling.

View In The Commerce7 App Store

Looks like
your website

123retention uses your existing Commerce7 styles, fonts, colors, and buttons. It fits right in with no styling setup needed.

Simple and
informative reports

Easily see member pause activity with detailed analytics.

Member-initiated pauses
485
Pause offers displayed
2,640
Completed cancellations
612

Pause lengths

1 month
116 pauses
3 months
218 pauses
6 months
151 pauses

FAQs

Will it match our website?

Yes. It uses your existing Commerce7 fonts, colors, and buttons. No separate theme or design configuration is needed.

Which Commerce7 clubs does 123retention support?

123retention supports traditional Commerce7 wine clubs with online cancellation enabled. Install the app and add the required website snippet to show pause offers on your website. See the installation guide for setup.

What does setup involve?

Install the app, choose your pause options, and add the required snippet once to your website’s shared header or footer.

Can members still cancel?

Yes. Pausing is optional, and cancellation stays in the same screen. Your club must allow online cancellation in Commerce7.

Can different clubs have different pause lengths?

Yes. Choose from 1–12 months using winery defaults or club overrides. Commerce7’s existing nine-month pregnancy pause remains available as an exception.

Does 123retention store any of my customer data?

Yes. We keep a record of members’ pause and cancellation requests, including any reasons or comments they share. This helps us handle requests and show you reports. We don’t sell your customers’ information or use it for marketing. Read our Privacy Policy.